SWLEOC Outpatient Clerk | and St Helier University Hospitals NHS Trust

Job Summary

To provide an efficient, effective and positive service at SWLEOC and treat every patient in a friendly, professional and courteous manner.

To answer telephones in accordance with departmental standards, ensuring that all calls are answered and all enquiries are dealt with efficiently and courteously, to record any messages clearly and accurately and deliver them promptly.

Responsible for booking outpatient appointments and serving as a contact for patients accessing our services, setting high standards of patient care by enacting the Trusts values at all times.

Work as part of a team ensuring patients are scheduled efficiently for outpatient appointments, investigative treatments, and diagnostic procedures within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy, including NHS Constitution, waiting time standards, Department of Health admission guidelines and booking rules.

Ensure patients are informed with reasonable notice and all relevant paperwork is completed before the appointment, and that all elective attendances are promptly and accurately recorded on the appropriate PAS system(s) in a timely manner.

Assist in scheduling patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g., 18 Week Referral to Treatment, Going Further on Cancer Waits).

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. The sites include St George’s Hospital, St Helier Hospital, and Epsom Hospital.

This advert closes on Monday 2 Feb 2026.