Healthcare Assistant | and St Helier University Hospitals NHS Trust

Role Overview

As a Band 3 Healthcare Assistant in Gynaecology Outpatients, you will play a vital role in supporting the delivery of high-quality, patient-centred care. Working under the supervision of registered nurses and clinicians, you will assist with clinical and administrative tasks to ensure smooth patient flow and a positive experience.

• Prepare clinic rooms and equipment, ensuring they are clean and ready for use.
• Assist patients during consultations and minor procedures, providing reassurance and maintaining dignity and confidentiality.
• Take observations (blood pressure, pulse, temperature) and record vital signs accurately in patient notes.
• Assist with chaperoning during intimate examinations and other procedures.
• Collect and label specimens; support clinicians during procedures such as coil fittings or biopsies, and perform urine and pregnancy tests.
• Manage stock levels for consumables and maintain the cleanliness and organisation of clinical areas.
• Perform infection control measures, cleaning clinical areas between patients and adhering to hygiene protocols.
• Update electronic patient records, book follow‑up appointments and liaise with reception, nursing and multidisciplinary teams to support smooth clinic flow.
• Escalate any concerns promptly to qualified staff.
• Provide basic health information and signpost patients to appropriate resources when needed.
• Support the development of a professional and caring atmosphere promoting the Trust’s values.
• Adhere to health and safety standards, infection prevention and control, and confidentiality regulations.

• Excellent communication skills and empathy.
• Ability to work effectively in a fast‑paced, busy outpatient environment.
• Teamwork and collaboration with multidisciplinary teams.
• Commitment to maintaining patient dignity, confidentiality, and safety.
• Strong organisational and administrative abilities.
• Flexibility, attention to detail, and willingness to support continuous professional development.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area;
St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, the hospitals group will help us collaborate more closely on research, and the development, education and training of our 17,000‑strong workforce.

We are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

This role offers opportunities for development and is ideal for individuals passionate about women’s health and committed to supporting patients through their gynaecological care journey.

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