Corporate Receptionist

Responsibilities

• Responsible for the customer/client experience throughout the office. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.
• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
• Ensure guests are greeted & welcomed courteously and their needs are always anticipated.
• To conduct orientation tours with new starters providing health & safety information.
• Prompt and professional answering of telephone calls and provide information as required.
• Monitor the Reception email box responding to all emails in a timely and professional manner.
• To own and take responsibility for the visual appearance of the floor plates to ensure a world class customer service is experienced by all.
• Take ownership for the visual standards of the entire reception and site meeting room areas and all related areas that impact on the Customer Experience.
• Responsible for daily meeting room checks to ensure that the rooms meet the 7 star service standards.
• To ensure the meeting room setups are completed in a timely manner and offer assistance with Audio Visual Equipment if required.
• To support and take part in office events such as feel-good days by assisting with set up and delivering the event. Support key stakeholders with the delivery of health and wellbeing initiatives as well as celebrating key seasonal events.
• To provide regular and relevant updates through the office communication tools.
• Assist in the QHSE activities, such as daily floor walks, observation reporting, championing QHSE culture and providing support when necessary to the wider team.
• To report all building issues via the relevant channels to ensure prompt resolution.