Claims Executive

Claims Executive

Claims and Case Handling, Epsom, Exam Works UK, Dec 30, 2025

Be the calm voice in someone’s chaos — and build a career you can be proud of.

If you’re a natural communicator who thrives in a fast paced environment, loves helping people, and enjoys solving problems, this is your moment.

At Sovereign Automotive, you’ll be the first point of contact for clients involved in road traffic accidents. You’ll gather key details, speak with insurers and third parties, and help determine fault, all while delivering exceptional customer service. When it’s a non fault accident, you’ll arrange replacement vehicles and repairs, making a stressful situation easier for our clients.

• Deliver outstanding customer service from the very first call
• Record and progress claims with accuracy and professionalism
• Speak with clients, insurers, witnesses, and third parties
• Manage your workload confidently in a busy environment
• Keep your team leader updated on any issues or developments

• Excellent verbal and written communication
• Customer focused mindset with a natural ability to build rapport
• Enthusiastic, motivated, and organised
• Strong time management skills
• Confident using computers and Microsoft applications
  
  Experience in insurance or call centre roles is a bonus, but not essential

• 22 days holiday + Bank Holidays
• Fun shoutout reward system, trade points for prizes
• Discounts on shopping, entertainment, utilities and more
• Central Epsom location with great transport links
• Dress down office and free onsite snack bar
• Monthly bonus opportunities
• 37.5 (Mon-Fri: 09:00-17:30 / Tues 08:30 start / Fri 17:00 finish // 1 in 4 Sat from 09:00-13:00) // 1 hr Lunch break+ 1 in 4 Saturdays (9am – 1pm, paid at 1.5x)

• Fulltime, Permanent
• Salary: £25,800 per year + OTE
• Hours:
  
  37.5 per week