Eligibility Screening Services Representative- Onsite

Eligibility Screening Services Representative - Onsite

Community Health Systems

Schedule:

Wednesday - Thursday 10:30 am - 6:00 pm;
Friday 12:00 pm - 6:00 pm;
Saturday 8:00 am - 12:00 pm. The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat.

The representative works in a performance-driven environment, adhering to established service metrics and standards while collaborating with other departments to ensure timely and effective resolution of customer concerns.

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow‑up and resolution.
• Provides triage support for common issues related to platforms, applications, and back‑office processes.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer‑focused attitude in all interactions.
• Contributes to a team‑oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

• H.S. diploma or GED required.
• Associate degree or some college coursework in a related field preferred.
• 1‑2 years of customer service experience required, preferably in a call center or help desk environment.
• Familiarity with CRM software and customer service tools preferred.

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem‑solving and critical‑thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Detail‑oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Entry level

Part‑time

Other

Hospitals and Health Care