Ennis RX Tech - Pharmacy Care Representative - Part-Time

Responsibilities

H-E-B operates over 280 pharmacies throughout Texas, employing over 800 pharmacists while maintaining a 6:1 technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Once you are eligible, you’ll become an owner in the company. We are looking for commitment, hard work, and a focus on quality and customer service. ‘Partner‑owned’ means our most important resource—people—drives the innovation, growth, and success that make H‑E‑B the greatest omnichannel retailing company.

• Heart for people – strong team orientation? Willing to pitch in at any moment for any reason?
• Head for business – understanding of how your customer‑service attitude affects our pharmacy’s reputation?
• Passion for results – drive to self‑motivate, and work with little direct supervision?

• Experience in retail (preferred)
• Strong communication skills

• Provides / role‑models superior customer service; works closely with pharmacists, pharmacy technicians, and pharmacy care representatives to provide excellent patient care
• Promotes / fosters ‘Greet, Ask, and Thank’ and H‑E‑B telephone strategies; directs calls to the appropriate partner
• Receives written prescriptions from customers; obtains / verifies demographic and profile‑related information; receives refill prescription numbers (by phone and at drop‑off counter) and obtains profile‑related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription‑related paperwork; files / retrieves / maintains prescriptions in the Will‑Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for pharmacist consultation
• Obtains / returns tills from bookkeeping; processes customer transactions at register
• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes / clears prepaid prescriptions
• Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
• Completes contact patient queue
• Files / maintains prescription hard copies
• Assists technicians and pharmacists to ensure complete, efficient production for the shift
• Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities

• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H‑E‑B warehouse or vendor if inventory is short
• Stages OTC inventory; breaks out into stocking sections, including front‑of‑pharmacy items (e.g., OTC, diabetic supplies)
• Complies with Return to Stock SOP to locate prescriptions via inventory management queue
• Ensures caps, vials, bags, etc., are correctly stocked
• Records fridge and freezer temperature logs

• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
• Complies with TSBP rules and H‑E‑B SOPs to ensure patient counseling is provided on applicable prescriptions
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
• Complies with Central Fill check‑in procedures
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Removes trash from department; complies with trash compactor processes

• Minimum age 18 (mandatory)
• High school diploma or equivalent
• Experience in retail; experience in pharmacy a plus
• Experience working in a fast‑paced environment
• Completion of all required training and certification…