Warranty Manager

The Warranty Manager leads all warranty recovery for a Class 8 bulk tank fleet, ensuring strong asset performance, efficient claims, and effective vendor management while partnering across teams to reduce costs and improve reliability.

• Lead all warranty recovery for power units, trailers, and major components.
• Build warranty processes for shops and ensure accurate documentation and claim tracking.
• Train maintenance teams to identify and document warranty-eligible repairs.
• Oversee timely claim submission, diagnostics, and recovery.
• Manage OEM recalls, service bulletins, and related repair reimbursements.
• Resolve claim disputes with OEMs, dealers, and suppliers.
• Analyze failure trends to support asset specs and supplier performance.
• Drive improvements that reduce cycle times and parts costs.
• Partner with Finance to track recoveries and report financial impact.

Education & Experience

• 3+ years in warranty recovery, fleet procurement, or maintenance operations in commercial trucking.
• Strong technical knowledge of heavy-duty systems, diagnostics, and OEM warranty programs.
• Proven success in high-value warranty recovery in multi-shop fleet environments.
• Experience with fleet/enterprise systems such as TMW, SAP, Oracle, or Decisiv.
• Skilled in negotiation, vendor management, and analytical reporting.

Preferred

• Knowledge of DOT/FMCSA Part 396, EPA emissions standards, and telematics platforms.

Work Environment

• Hybrid role with 15-25% travel to vendors, OEMs, and maintenance terminals.
• Regular time in shop environments working directly with technicians.

Physical Requirements

• Mix of office and shop-floor activity.
• Ability to lift up to 40 lbs as needed.
• Frequent walking; occasional bending, kneeling, or reaching during inspections.
• Adequate hearing and vision to assess equipment.