Genesis of Englewood Retail Parts Advisor

Genesis of Englewood, New Jersey is seeking a team-oriented Retail
Parts Advisor
.

Benzel-Busch Family of Dealerships is a reputable and authorized family of dealerships dedicated to delivering our valued customers the highest standards of service and quality. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz, we have set the industry s standard for luxury and engineering.

With the addition of our Genesis franchise, we are ushering in a new era of automotive innovation! Genesis represents the perfect fusion of modern luxury and cutting-edge technology. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.

• Provide exceptional customer service by welcoming and assisting retail customers who visit the parts department. Address customer inquiries and help them identify and select the correct Genesis parts and accessories for their vehicles.
• Use your knowledge of Genesis vehicles and the parts catalog to accurately identify the parts or accessories customers need. Provide guidance on compatibility and suitability for specific vehicle models.
• Offer technical support and guidance to customers who may have questions about parts installation, maintenance, or repairs. Explain the proper use and care of parts and accessories.
• Provide accurate price quotes for parts and accessories. Explain pricing, discounts, and any applicable promotions to customers.
• Process customer orders efficiently and accurately. Use dealership software and systems to create invoices, track sales, and manage customer accounts.
• Assist with inventory management by tracking stock levels, restocking parts, and organizing the parts department to ensure that parts are readily accessible and well-maintained.
• Handle returns and exchanges of parts and accessories in accordance with dealership policies and procedures. Ensure that returned items are inspected for quality and reentered into inventory as appropriate.
• Collect payments from customers for parts and accessories purchases. Handle cash, credit card transactions, and other payment methods according to dealership protocols.
• Promote special sales, discounts, and promotions to retail customers to increase sales revenue. Identify opportunities for upselling or suggesting complementary accessories.
• Maintain accurate records of all customer transactions, including sales receipts, invoices, and order forms. Ensure that all paperwork is properly filed and archived.
• Adhere to safety regulations and dealership policies, particularly when handling hazardous materials or operating equipment such as forklifts.
• Stay updated on industry trends, new Genesis models, and changes in parts and accessories technology through ongoing training and professional development.
• Collaborate effectively with other dealership departments, such as the service department and sales team, to ensure seamless operations and enhance overall customer satisfaction.

• A high school diploma or equivalent. Additional automotive or parts-related coursework may be advantageous.
• A strong understanding of automotive parts, accessories, and Genesis vehicles is essential. This knowledge helps you accurately identify and recommend the right parts for customers.
• Exceptional customer service skills are crucial. You ll interact directly with retail customers, requiring effective communication, active listening, and problem-solving abilities.
• Basic knowledge of vehicle mechanics and automotive terminology is valuable for providing technical assistance to customers.
• Proficiency in using computer software for parts cataloging, inventory management, and order processing is often required. Familiarity with dealership management systems (DMS) can be a plus.
• Retail Parts Advisors may encounter complex customer inquiries or issues. The ability to analyze problems and find solutions is beneficial.
• If the role involves…