Learning Operations & Certification Manager

Responsibilities

• Manage and administer quizzes, exams, and role-based certification programs
• Enforce certification standards, passing thresholds, and retesting rules
• Track training completion, exam results, and certification status in UKG
• Control role readiness by approving or restricting certification-based access
• Identify repeat failures, missed exams, and non-compliance trends
• Escalate unresolved training failures according to defined protocols
• Partner with L&D and HR on retraining, documentation, and corrective action
• Produce regular reports on certification compliance and learning operations
• Audit learning records and assessment integrity for consistency and accuracy

• 5+ years of experience in learning operations, training compliance, certification, or LMS administration
• Strong experience managing LMS platforms; UKG preferred
• Background in healthcare, dental, call center, or other regulated environments
• Proven ability to enforce pass/fail standards and documentation discipline
• Strong analytical skills with comfort reviewing performance data and trends
• Clear, professional written and verbal communication skills
• High attention to detail and consistency

• Competitive salary based on experience and qualifications
• Health, Dental, and Vision insurance plans
• Paid Time Off (PTO)
• 401(k) with company match
• Growth and advancement opportunities
• Supportive, performance-driven work environment

Diamond Braces is a fast-growing orthodontic organization committed to improving lives through healthier smiles. Our mission is to deliver orthodontic care that is affordable, accessible, and supported by exceptional service—the “AAA Experience.” We operate with a clear purpose:
No Smile Left Behind
.

• This position may be remote or hybrid, depending on location and business needs
• Salary is based on experience, skills, and qualifications
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions