Learning Operations & Certification Manager
Listed on 2026-01-22
-
Business
Operations Manager, Business Administration
Learning Operations & Certification Manager
Job Category :
Office Admin & Management
Requisition Number : ORTHO
002081
- Posted :
January 18, 2026 - Full-Time
- Remote
- Salary Range : $41,600 USD to $62,400 USD
Showing 1 location
15 Engle St. Ste 204
Englewood, NJ 07631, USA
Essential Functions
- Manage and administer quizzes, exams, and role-based certification programs
- Enforce certification standards, passing thresholds, and retesting rules
- Track training completion, exam results, and certification status in UKG
- Control role readiness by approving or restricting certification-based access
- Identify repeat failures, missed exams, and non-compliance trends
- Escalate unresolved training failures according to defined protocols
- Partner with L&D and HR on retraining, documentation, and corrective action
- Produce regular reports on certification compliance and learning operations
- Audit learning records and assessment integrity for consistency and accuracy
Preferred Qualifications
- 5+ years of experience in learning operations, training compliance, certification, or LMS administration
- Strong experience managing LMS platforms; UKG preferred
- Background in healthcare, dental, call center, or other regulated environments
- Proven ability to enforce pass/fail standards and documentation discipline
- Strong analytical skills with comfort reviewing performance data and trends
- Clear, professional written and verbal communication skills
- High attention to detail and consistency
- Competitive salary based on experience and qualifications
- Health, Dental, and Vision insurance plans
- Paid Time Off (PTO)
- 401(k) with company match
- Growth and advancement opportunities
Who We Are
Diamond Braces is a fast-growing orthodontic organization committed to improving lives through healthier smiles. Our mission is to deliver orthodontic care that is affordable, accessible, and supported by exceptional service—the “AAA Experience.” We operate with a clear purpose:
No Smile Left Behind
.
Additional Information
- This position may be remote or hybrid, depending on location and business needs
- Salary is based on experience, skills, and qualifications
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).