Software Engineer Security Clearance

Position: Staff Software Engineer with Security Clearance
A client of Innova Solutions is immediately hiring a Staff Software Engineer. Position Type:
Full-Time, Contract to Hire
Duration: 3 months

Location:

Englewood, CO- 80112 (Onsite) As a Staff Software Engineer, you will:

• Designing and implementing contact flows in AWS Connect, including IVR menus, call routing logic, and integration points with external systems. Configuring AWS Connect instances, phone numbers, queues, and other settings based on business requirements. Developing custom contact attributes, prompts, and contact flow modules to enhance the customer experience and optimize agent workflows.

• Lambda Function Development:
Writing Lambda functions in C# or JavaScript to extend AWS Connect capabilities, such as customizing call routing based on dynamic data, performing backend operations, and integrating with third-party APIs. Implementing serverless solutions using AWS Lambda to handle tasks like data processing, database operations, and business logic execution within AWS Connect contact flows.

• Integration with AWS Services:
Integrating AWS Connect with other AWS services like Amazon Dynamo

DB for data storage, Amazon S3 for file handling, Amazon Lex for chatbot interactions, and AWS Lambda for custom business logic. Leveraging AWS SDKs and APIs to facilitate seamless communication and data exchange between AWS Connect and other AWS resources.

• API Gateway Integration:
Configuring and managing AWS API Gateway to create RESTful APIs that expose backend functionalities, including Lambda functions, for external applications and services. Implementing authentication, authorization, and API throttling policies in AWS API Gateway to ensure secure and efficient API access.

• Monitoring and Optimization:
Monitoring AWS Connect performance metrics, such as call volumes, wait times, and agent efficiency, using AWS Cloud Watch and other monitoring tools. Analyzing data and identifying opportunities for optimization, such as fine-tuning contact flows, adjusting routing strategies, and improving system scalability and reliability. The ideal candidate will have:

• Bachelor's degree in Computer Science, Information Technology, or related field;
Master's degree preferred.

• 6 years of experience in AWS Connect development and implementation.

• Proficiency in AWS services such as Lambda, Dynamo

DB, S3, Cloud Formation, IAM, and Cloud Watch.

• Strong understanding of contact center operations, including IVR systems, call routing, and telephony integrations.

• Experience with programming languages such as React, Python, JavaScript, or Java.

• Solid understanding of RESTful APIs, web services, and microservices architecture.

• AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer) is a plus.

• Experience with CI/CD pipelines and Dev Ops practices is desirable. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you!
Naval Sisodia

PAY RANGE AND BENEFITS:
Pay Range*: $75-$80 per hour
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.…