Head of Operations

Founded in 2009, Tersus Solutions is a Denver-based company committed to revolutionizing textile care and circularity with its patented liquid CO₂ technology–the most advanced and environmentally friendly cleaning available.

As the backbone of recommerce™, Tersus partners with leading outdoor, athletic, luxury, and footwear brands to provide full-suite textile reclamation, repair, upcycling, recycling, and logistics solutions. Tersus also sets a new standard in PPE care, utilizing its CO₂ cleaning process to offer unmatched care for firefighter gear, far exceeding the carcinogen removal rate of traditional cleaning methods for safer, more comfortable gear.

Additionally, Tersus reclaims and recycles down from apparel, bedding, and gear, extending the life of valuable materials and reducing waste.

Reporting to the COO, the Head of Operations is responsible for running and continuously improving Tersus’ core operations. This role is highly execution-focused: owning day‑to‑day performance across our facilities, supply chain, and fulfillment workflows, while building the systems, team structure, and operating discipline required to scale.

You will lead a team of Operations Managers and be deeply involved in how work gets done. This is a hands‑on leadership role for someone who is comfortable rolling up their sleeves, solving real operational problems, and driving measurable improvements in throughput, quality, cost, and service.

• Own day‑to‑day operational performance across Recommerce and Down Recycling lines of business, ensuring we consistently deliver quality service and strive for excellence. Focusing on productivity, quality, cost, and safety targets.
• Translate company goals into clear operational plans, schedules, and priorities. Ensure we are making the best long‑term decisions for Tersus, and not making short‑sighted decisions.
• Never settle – by identifying bottlenecks and inefficiencies and drive practical, implementable solutions.

• Standardize workflows, SOPs, and operating procedures across facilities.
• Innovate without fear – by implementing continuous improvement initiatives to increase throughput, reduce rework, and lower unit costs.
• Use data and frontline feedback to prioritize and validate improvements.
• Lead, hire, and develop Operations Managers and frontline leaders, treating everyone with respect while insisting on the highest standards at every level.
• Set clear expectations, establish accountability, and provide regular coaching and feedback.
• Build a culture of accountability, problem‑solving, and continuous improvement.
• Our people are our engine – own clear, consistent internal communication across the operations organization, ensuring teams understand priorities, expectations, performance, and changes as the business evolves.

• Own the Operations P&L, ensuring revenue commitments are met while actively managing labor, throughput, and costs to protect and improve gross margin.
• Define and own operational KPIs (ex. productivity, quality, revenue, and gross margin).
• Review performance regularly, identify gaps, and drive corrective action.
• Partner with Finance and the COO on labor planning, capacity planning, and cost management.

• Oversee inbound/outbound logistics and inventory management.
• Work directly with suppliers, carriers, and partners to ensure reliable execution.
• Improve inventory accuracy, flow, and visibility.

• Ensure consistent quality standards across processes and facilities.
• Maintain compliance with applicable safety, environmental, and industry regulations.
• Support and/or lead internal and external facility audits, including preparation, execution, and follow‑up corrective actions.
• Proactively identify operational risks and implement mitigation plans.

• Partner closely with the Partnerships team to meet our customers where they want to be met – ensuring alignment on inventory shipments, customer requirements, and ongoing client feedback.
• Serve as the operational point of contact for key external partners when needed.