Director of Operations, West Water Market

Director of Operations, West Central Water Market

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At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Are you a visionary leader ready to shape the future of water infrastructure across Jacobs West Central geography? Do you embrace innovative solutions to provide our clients and communities the very best from a worldwide delivery team? If you are – come join our purpose‑driven team of 1200+ professionals spanning ten states, where innovation, sustainability, and people‑first leadership drive everything we do.

We are excited to announce a career opportunity for which we are seeking expressions of interest from qualified candidates who wish to be considered for the Americas West Central Director of Water Operations. This is a fast‑paced role reporting directly to the Executive Director of Operations and will have direct reports inclusive of Department Leaders, Managers of Projects, and select others.

The successful candidate will bring a collaborative approach to cultivating partnerships with a wide range of cross‑functional teams and leaders from finance, sales and people partners including HR, Talent Acquisition, Health & Safety, and Jacobs Employee Network (JEN) leaders.

• Bottom line growth (net revenue and operating margin) year over year consistent with CAGR and SAM
• Delivering operating margin with proportional gross margin (GM) to general and administrative (G&A) per FY Plan GMG&A ratio
• Achieving net hiring goals, both US based and global (i.e. Global Aligned Team Members) needed to achieve both Billable Hours (BH) and Global Integrated Delivery (GID) Hours
• Top line growth (jointly with sales team), inclusive of lowering booked to billed time
• Continual delivery and improvement year over year of Days Sales Outstanding (DSO)

As Director of Operations, you will lead a high‑performing team and drive operational excellence, financial performance, and strategic growth for the Water Performance Unit (PU). You’ll be a key member of the West Central Leadership Team, and you will be a champion for innovation, inclusion and growth.

• Bringing executive level business/financial acumen to deliver business KPIs and identify margin expansion opportunities
• Lead quarterly Water PU business forecasts against fiscal year plan

• Enterprise leadership, along with inspiring and mentoring future leaders through coaching and career development
• Lead key recruiting and retention efforts, including creating a culture of caring that invests in our people and results in continued low attrition and highly engaged teams

• Drive market expansion through strategic partnerships and client engagement, in partnership with sales, regional technologist and alternative delivery leads
• Grow global delivery models, including driving and promoting use of global delivery centers to meet client commitments, bring innovation solutions from around the world and to maintain a growth mindset

• Promote Beyond Zero, quality, and safety programs to create an incident- and injury‑free culture
• Serve in key roles for higher risk projects and top pursuits, inclusive of engaging with Jacobs contracting, risk and legal teams as appropriate

• Proven success in managing large, geographically dispersed teams
• Strong financial acumen and experience with P&L ownership
• Track record of operational transformation and driving growth
• Inclusive leadership style with a passion for people development
• Demonstrated ability to…