RPA Support Engineer

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

• Actively monitor the "orchestrator" or control room to ensure bots are running on schedule; you will perform root-cause analysis (RCA) when a bot fails—whether due to a UI change, a system timeout, or a data anomaly.
• Apply "hotfixes" to production code when business applications update; you'll manage version control to ensure that any changes made during support are documented and synced with the main development branch.
• Manage the virtual machines (VMs) where bots reside; this includes coordinating with IT for credential rotations, software patches, and ensuring the "digital workers" have the necessary permissions to access target systems.
• Analyze bot logs to identify patterns of inefficienc; you will suggest and implement logic improvements to reduce execution time and resource consumption.
• Act as the technical liaison between the business units and the RPA Center of Excellence (CoE), providing regular status reports on bot health, uptime, and successful transaction rates.

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s Degree in Computer Science, Information Technology (IT), or Software Engineering.
• Hands‑on experience with major RPA tools like UiPath, Blue Prism, or Automation Anywhere and be proficient in using the platform's "Orchestrator" or "Control Room".
• Certifications (e.g., UiPath Certified Advanced RPA Developer) preferred.
• Experience working with REST/SOAP APIs and JSON/XML data structures to troubleshoot integrations where the UI might be unstable.

Skills and

Qualifications:

• Ability to write and optimize SQL queries.
• Support engineers frequently need to dive into backend databases to validate that bots have processed data correctly or to troubleshoot data‑related failures.
• Familiarity with Virtual Machines (VMs), Remote Desktop Protocol (RDP), and Active Directory. Knowledge of credential management (like Cyber Ark or Hashi Corp Vault) is essential for maintaining bot security.
• Strong understanding of .NET (C# or ), as most RPA tools are built on this framework.
• Proficiency in Python, Power Shell, or JavaScript is highly valued for creating custom scripts to handle tasks the RPA tool cannot manage natively.

Visa sponsorship not available for this role.

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check.

Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive…