IT Program Manager

Job Summary

As a Senior Technical Program Manager, you will lead cross‑functional initiatives across technology, operations, and business teams while owning the delivery system. You will architect, scale, and continuously optimize our Jira‑driven program management framework to ensure predictable delivery, transparency, and measurable business impact. This role is a systems builder role; not a coordinator role. The ideal candidate will have a strong background in ERP (Enterprise Resource Planning) programs, PIM (Product Information Management) programs, and Supply Chain & Dropship Integration Programs.

American Furniture Warehouse is a $1B+ retailer with 16 stores across Colorado, a rapidly growing ecommerce operation, and a technology team in the middle of a major digital transformation. This role reports directly to the CTO with real impact on enterprise operations. You will not be buried in a PMO bureaucracy — you will see your work in production, driving measurable business outcomes across stores, warehouses, logistics, and digital commerce.

• Design and operate our Jira‑based program governance model
• Build scalable workflows, boards, automations, and reporting frameworks
• Drive cross‑functional delivery across engineering, product, operations, and business teams
• Implement standardized Agile / hybrid methodologies where appropriate
• Define and track KPIs (velocity, throughput, cycle time, capacity planning, delivery predictability)
• Create executive‑ready reporting dashboards (Power BI integration)
• Identify delivery bottlenecks and implement systemic improvements
• Establish intake, prioritization, and roadmap alignment processes
• Mentor IT team and business stakeholders on structured delivery practices

• Build structured intake and prioritization model for Storis enhancements
• Implement scoring and roadmap visibility across all business units
• Manage interdependencies between stores, warehouses, logistics, ecommerce, finance, and any other areas as needed
• Establish release governance and change management structure
• Track business impact metrics (revenue lift, margin impact, labor efficiency)

• Govern taxonomy transformation initiatives
• Manage integration visibility between InRiver, Storis, ecommerce platform, dropship/vendor integrations, and any other integrations as needed
• Build structured workflows for product onboarding acceleration
• Actively reduce onboarding cycle time (target: 2 weeks or less for vendors)
• Standardize product data quality governance inside Jira

• Oversee delivery programs involving Logic Broker, vendor API/EDI automation, extended aisle expansion, and any future integration platforms
• Build Jira workflows for vendor onboarding, product feed validation, integration QA, and exception management
• Track automation rate vs. manual intervention rate
• Drive measurable labor reduction in merchandising operations

• Design and own AFW's Jira architecture
• Standardized project templates and cross‑project dependency tracking
• Executive dashboards (Power BI integration preferred)
• Portfolio‑level roadmap reporting and SLA tracking for ERP/PIM enhancements
• Automation rules to reduce manual reporting
• Governance model for issue types, workflows, and naming standards

• Assessed the current Jira architecture and identified improvement opportunities
• Built your first executive reporting dashboard
• Established the STORIS enhancement intake and prioritization process
• Met with all cross‑functional stakeholders and documented current delivery pain points
• Proposed a 6‑month delivery improvement roadmap to the CTO

This position has no direct reports but will lead cross‑functional project teams, influence across departments, and mentor team members and stakeholders on structured delivery practices. This position reports directly to the Chief Technology Officer, who provides strategic direction and executive sponsorship for program initiatives.

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