Manager, IT Security & Platform Operations

The Medical Group Management Association (MGMA) is looking for an Manager, IT Security & Platform Operations to join our Denver/hybrid team.

The Manager, IT Security & Platform Operations is a hybrid leadership and technical role responsible for MGMA s cybersecurity program, Microsoft platform administration, and on-premises infrastructure. This position manages a team of internal technical professionals and serves as the primary liaison with MGMA s managed service provider (MSP).The ideal candidate is a player-coach someone who not only leads and coordinates across programs but also personally configures systems, implements controls, and resolves complex technical issues.

The role requires deep technical expertise in the Microsoft stack and cybersecurity frameworks, combined with strong leadership, vendor management, and program management capabilities.

Essential Functions:

Leadership & Team Management

• Lead and mentor a team of technical professionals covering cybersecurity, Microsoft platform administration, and infrastructure.
• Oversee daily performance of MGMA s managed service provider (MSP), ensuring accountability, SLA adherence, and high-quality service delivery.
• Balance hands-on technical execution with strategic program management and planning.
• Foster a culture of continuous improvement, accountability, and proactive problem-solving within the IT operations function.

Cybersecurity Program (Hands-On & Strategic)

• Serve as program owner for MGMA s cybersecurity initiatives and Plan of Action & Milestones (POA&M).
• Design, configure, and implement security controls particularly within Microsoft environments including identity protection, endpoint management, and data loss prevention.
• Perform hands-on work in Microsoft Defender, Purview, Intune, and Azure security center to monitor, analyze, and remediate threats.
• Conduct periodic risk assessments, manage vulnerability remediation, and lead incident response coordination with internal and vendor teams.
• Develop security metrics, dashboards, and reports for leadership visibility and board-level communication.

Microsoft Platform Ownership (Hands-On & Technical Leadership)

• Act as the subject matter expert and technical owner for MGMA s Microsoft ecosystem Entra , Intune, Purview, Defender Exchange, Teams, SharePoint, CoPilot and 365 Admin.
• Perform configuration, scripting, and administration directly within the platform including writing and executing Power Shell scripts for automation and controls management.
• Implement governance, compliance, and security policies across the M365 environment.
• Lead rollout of new Microsoft capabilities such as Copilot, ensuring alignment with MGMA s security and collaboration standards.
• Partner with other IT leaders to align platform roadmap and optimization opportunities.
• Power Platform experience (Power Automate, Power Apps, Power BI) is a plus.

Infrastructure & Networking

• Oversee MGMA s on-premises data center and networking environment in partnership with the MSP.
• Configure, troubleshoot, and support critical infrastructure components when needed including Cisco networking, servers, and storage.
• Ensure business continuity, availability, and performance through sound operational practices and lifecycle management.
• Manage upgrades, patching, and maintenance cycles across infrastructure systems.

Service Delivery & Operations

• Manage the help desk and service delivery processes, including SLA design, tracking, and reporting.
• Partner with internal teams and the MSP to ensure timely resolution of incidents and requests.
• Leverage ITIL and Agile practices to standardize processes and improve delivery consistency.
• Use JIRA or equivalent tools for workflow management, ticket tracking, and performance monitoring.

Governance, Planning & Continuous Improvement

• Maintain documentation for configurations, controls, and system operations.
• Develop and report performance metrics related to cybersecurity posture, Microsoft platform performance, and service delivery outcomes.
• Participate in budgeting and vendor management, including contract evaluation and cost forecasting.
• Stay informed of emerging technologies, threats, and best practices to proactively improve MGMA s IT environment.

Supervisory duties:

• Direct supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; coaching, mentoring, and providing guidance; planning, assigning, and directing work; setting goals, appraising performance, and recognizing achievements; addressing performance or behavioral issues; and resolving employee concerns.
• Daily coordination of the managed service provider s operational staff.

Requirements

Knowledge, skills, and abilities:

• Ability to consistently promote, support, and act in alignment with MGMA s mission, vision, and values.
• Proven ability to balance hands-on technical work with program and people leadership.
• Expert-level knowledge of Microsoft 365 administration, Entra , Intune,…