DevOps Engineer - Problem Management

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Candidates must be willing to participate in at least one in‑person interview, which may include a live whiteboarding or technical assessment session.

We are seeking a dynamic Problem Management and Resolution (PMR) Analyst/Developer to join our corporate IT Operations team within DISH IT’s IT Service Management (ITSM) organization. This role requires a proactive approach to managing and resolving IT problems, with a strong focus on high‑severity incidents and process optimization. In this fast‑paced environment, you’ll work with various Operations, Application Development, and Engineering teams to drive problem resolution and improve IT efficiency.

• Lead continuous service improvement efforts by proactively identifying, analyzing, and resolving recurring issues to enhance overall service quality and prevent incident reoccurrence.
• Minimize operational and reputational risk by addressing potential service disruptions before they impact customers, products, or the business.
• Drive increased productivity by eliminating avoidable problems, reducing wasted time and resources, and enabling teams to focus on strategic initiatives.
• Accelerate service restoration by applying structured root cause analysis, leveraging known error databases, dashboards, and established workarounds to reduce downtime.
• Develop and implement systematic problem management workflows that centralize issue tracking, associated changes, and long‑term corrective actions.
• Foster a culture of continuous learning and accountability by identifying root causes, documenting lessons learned, and improving customer and employee satisfaction through reduced service interruptions.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience in problem management, incident management, or a related ITSM role within a corporate IT environment.
• ITIL v4 and Six Sigma certifications are highly desirable.

• Strong written and verbal communication skills, including technical documentation and the ability to facilitate discussions across cross‑functional and technical teams.
• Exceptional attention to detail with a demonstrated ability to analyze complex issues, identify patterns, and drive structured problem resolution.
• Highly collaborative and adaptable, with a willingness to support teammates, embrace innovation, and thrive in a fast‑paced environment.
• Advanced analytical and critical‑thinking skills, applying logical frameworks and data‑driven insights to troubleshoot and resolve service challenges.
• Technical proficiency with Google Workspace, Service Now, and Rally; familiarity with Dynatrace, Logz.io, and AWS infrastructure is preferred.
• Experience managing infrastructure‑related incidents within large on‑premises data centers and AWS environments, with a growth mindset and willingness to take calculated risks to drive continuous improvement.

Visa sponsorship not available for this role.

Compensation: $72,400.00/Year – $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is…