IT Manager II, End User Compute

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

This IT Manager position is responsible for leading a team of System Administrators who manage Enterprise-wide device policies and OS software for all Apple and Windows based desktop/laptop end user devices in our environment. You will also manage the daily and long-term strategic lifecycle management of hardware and software assets throughout the organization, using specialized tools within Service Now, SCCM, Intune, and Workspace One to ensure asset data quality, compliance, and cost-effectiveness.

The ideal candidate will facilitate the planning, management, and disposition of IT assets, ensuring adherence to internal policies, controls, and vendor agreements. This position plays a critical role in setting the team vision/direction and development, managing vendor relationships, and working with internal stakeholders to deliver required technology solutions for a wide range of use cases.

• Provide business and technical thought leadership with a focus on continuous service delivery optimization and improvement
• Cultivate strong cross-functional relationships with IT, other internal business partners, outside vendors, and executive teams
• Provide direction and goal setting on strategy and operations, while leading a team consisting of people with diverse skills and levels of experience
• Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments; assist in defining, improving, and documenting those processes
• Lead and/or coordinate large group activities (training, face-to-face or virtual meetings, project intake, etc.) including, but not limited to, executive leadership, IT or business partners, vendors and team meetings
• Provide and speak to strategic metrics that relate to open items, issue resolution/ analysis, and forecasting - Maintain weekly/monthly key operational performance metrics related to OS counts, software licenses, CVE patching, cost-savings opportunities, and ad-hoc analysis for escalations
• Perform contract negotiation, software licensing renewals, policy/process creation and management

• Bachelor's degree (B.
  
  A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience

• Deep understanding of ITAM’s integration with ITSM, ITOM, FINOPS, and budget processes (Cap Ex/OpEx)
• Experienced in asset management tools and platforms, especially Service Now CMDB, SCCM, Intune, Workspace One, and GCP
• Highly-developed analytical, problem solving, and project management skills
• Excellent written and verbal communication skills including presentation and interpersonal skills
• Ability to effectively respond to and interact with all levels of organizational staff within the IT department and across the organization
• Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results

Visa sponsorship not available for this role

Compensation: $96,250.00/Year - $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities,…