Client Success Manager

Responsibilities

Kforce has a client that is seeking a Client Success Manager in Greenwood Village, CO. Overview:
We are seeking a Client Success Manager (CSM) to support the rollout and adoption of innovative, AI-enabled products across internal business partners. This role sits at the intersection of business, product, and technology, serving as a trusted liaison who helps internal clients turn ideas into impactful, usable solutions. You will partner closely with sales, customer operations, marketing, and digital teams to ensure new tools and solutions are successfully implemented, adopted, and delivering measurable value.

This is a high-visibility opportunity within a growing organization that is focused on leading, not following, the AI conversation in the industry.

• Act as the primary point of contact for internal business partners, managing relationships and expectations throughout the solution lifecycle
• Capture business needs and translate ideas into viable product or solution approaches
• Serve as a liaison between business stakeholders, product teams, labs, and development partners
• Support AI-enabled product rollouts, including testing, UAT, training, and adoption
• Manage multiple initiatives concurrently, balancing priorities across different teams and products
• Provide regular status updates (weekly/monthly) to stakeholders on progress, risks, and outcomes
• Partner with PMO on larger initiatives; serve as a light project manager on smaller efforts
• Follow up post‑implementation (e.g., 30/60/90 days) to assess adoption, usage, and business impact
• Adapt communication style to a wide range of personalities, technical comfort levels, and leadership styles

• 3–5 years of experience in a client‑facing role such as Client Success/Customer Success, Relationship Management, Business Analyst, or Project Coordinator/Non-Technical Project Manager
• Proven ability to work directly with business stakeholders (VP‑level exposure is sufficient)
• Strong communication and presentation skills, with comfort presenting solutions to leadership
• High energy and enthusiasm for delivering solutions without over‑talking the audience
• Ability to learn quickly and adapt to new products, especially AI‑enabled tools
• Detail‑oriented and organized, with experience managing multiple initiatives at once
• Strong sense of ownership—from ideation through implementation and follow‑up

• Exposure to Power Apps, CRM tools, or CRM certifications is a plus
• Strong experience with the Microsoft Office Suite (required)
• Familiarity with Jira (nice‑to‑have; light usage and can be taught)
• Comfortable engaging with technical teams and understanding technical concepts (no coding required)
• Interest in AI‑enabled products and how they are used by end users is highly valued
• Telecom, cable, or call‑center industry experience is a plus—but not required

The pay range is the lowest to highest compensation we reasonably believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical, dental, and vision insurance; HSA, FSA, 401(k); and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives, or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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