Client Success Manager

Kforce has a client that is seeking a Client Success Manager in Greenwood Village, CO.

Overview:
We are seeking a Client Success Manager (CSM) to support the rollout and adoption of innovative, AI-enabled products across internal business partners. This role sits at the intersection of business, product, and technology-serving as a trusted liaison who helps internal clients turn ideas into impactful, usable solutions.

You will partner closely with sales, customer operations, marketing, and digital teams to ensure new tools and solutions are successfully implemented, adopted, and delivering measurable value.

This is a high-visibility opportunity within a growing organization that is focused on leading-not following-the AI conversation in the industry.

Key Responsibilities:

* Act as the primary point of contact for internal business partners, managing relationships and expectations throughout the solution lifecycle

* Capture business needs and translate ideas into viable product or solution approaches

* Serve as a liaison between business stakeholders, product teams, labs, and development partners

* Support AI-enabled product rollouts, including testing, UAT, training, and adoption

* Manage multiple initiatives concurrently, balancing priorities across different teams and products

* Provide regular status updates (weekly/monthly) to stakeholders on progress, risks, and outcomes

* Partner with PMO on larger initiatives;
Serve as a light project manager on smaller efforts

* Follow up post-implementation (e.g., 30/60/90 days) to assess adoption, usage, and business impact

* Adapt communication style to a wide range of personalities, technical comfort levels, and leadership styles
* 3-5 years of experience in a client-facing role such as-Client Success/Customer Success, Relationship Management, Business Analyst, Project Coordinator/Non-Technical Project Manager

* Proven ability to work directly with business stakeholders (VP-level exposure is sufficient)

* Strong communication and presentation skills, with comfort presenting solutions to leadership

* High energy and enthusiasm for delivering solutions-without over-talking your audience

* Ability to learn quickly and adapt to new products, especially AI-enabled tools

* Detail-oriented and organized, with experience managing multiple initiatives at once

* Strong sense of ownership-from ideation through implementation and follow-up

Technical & Tooling

Experience:

* Exposure to Power Apps, CRM tools, or CRM certifications is a plus

* Strong experience with the Microsoft Office Suite (required)

* Familiarity with Jira (nice-to-have; light usage and can be taught)

* Comfortable engaging with technical teams and understanding technical concepts (no coding required)

* Interest in AI-enabled products and how they are used by end users is highly valued

* Telecom, cable, or call-center industry experience is a plus-but not required