Clinic Support Coordinator

Schedule:

Full‑time 40 hours/week, Monday‑Friday

Performs a variety of administrative processes, and is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check‑in and check‑out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.

Transition care and discharge resource

• Reviews patient chart to ensure completeness and program compliance. Collects data when requested.
• Collaborate with treatment team on resources needed for patient aftercare transition.
  
  Maintains database of resources available to patients
  • Outpatient
  • Psychiatrists
  • In‑home treatment providers/agencies
  • Ongoing medical care
  • Community support groups
  • Long‑term care facilities (residential, CBRF, nursing home, assisted living)
  • County and State services (financial, SSI, food, shelter, energy and rent assistance, group home)
  • School resources for children/adolescents including alternative schools.
  • School resources for adults
  • Foster care agencies
• Obtains consents for release of information.

Completes all documentation within required timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team.

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs other duties as assigned.

• Bachelor's Degree in human services, psychology, social work, special education, or related field required or commensurate experience.
• One to two years' work experience in behavioral health, medical field, or in customer service.
• Formal training in the management of the aggressive patient (NCI) is required within sixty (60) days of date of hire. Annual re‑certification is required.
• American Red Cross Professional Rescue is required within thirty (30) days of date of hire. Bi‑annual re‑certification is required.
• Attend all mandatory in‑services and other in‑services relevant to the position. Be responsible for all educational requirements and related obligations pertaining to the license of the program/unit license regulatory requirements governing the program(s).
• Hold a valid driver's license in the state in which they are employed. Required to have driving record approved by the Hospital's insurance carrier.

Compensation for this role is between $19.80 ‑ $28.93 and placement in the range will vary based on years of experience and education. We anticipate the length of application window to be 45 days for this position.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through United Healthcare, UMR and Health

SCOPE Benefits creates and publishes the Machine‑Readable Files on behalf of Rogers Behavioral Health. To link to the Machine‑Readable Files, please visit Transparency in Coverage ().