Customer Care Representative

We are seeking a Customer Care Representative to support homeowners with their mortgage‑related questions. This role is perfect for someone who enjoys helping others, can multitask in a fast‑paced environment, and is comfortable guiding customers through payment‑related conversations.

You will handle inbound calls from residential homeowners, assisting with payments, account updates, escrow questions, password resets, and general mortgage servicing inquiries. The goal is first‑call resolution, providing a positive and informed experience to every customer.

This team also makes light outbound courtesy calls to customers who are due for their monthly payment and may need reminders or assistance.

Responsibilities

+ Handle inbound calls regarding mortgage payments, escrow, PMI, account changes, and online account issues

+ Deliver first‑call resolution and exceptional customer experience

+ Make outbound courtesy calls to customers who have not yet made their monthly payment

+ Assist homeowners with account updates, password resets, and general mortgage questions

+ Explain escrow changes, tax/insurance impacts, and PMI requirements in simple terms

+ Maintain accurate notes and follow compliance expectations

+ Collaborate with team members and leadership to ensure a smooth customer experience

Required Qualifications

+ High School Diploma or GED

+ 1+ year of contact center experience

+ Strong job tenure (ideally 2+ years in previous roles)

+ Strong computer navigation skills (multi‑screen use, MS Office, toggling)

+ Comfortable discussing payment obligations with customers

+ Excellent customer service approach - empathetic, calm, and solution‑oriented

+ Passion for helping people and providing a supportive customer experience

Preferred Qualifications

+ Mortgage servicing experience

+ Bilingual:
Spanish/English

Job Type & Location

This is a Contract to Hire position based out of Englewood, CO.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Englewood,CO.

Final date to receive applications

This position is anticipated to close on Mar 14, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.