Community Associate, Customer Service​/HelpDesk

Address

8450 E Crescent Pkwy

Suite 100

80111 Greenwood Village

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, providing administrative and support needs so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready. You meet customers throughout the morning, handling Wi‑Fi code changes, package inquiries, meeting room directions, and equipment setup. You manage invoicing accuracy, take quick coffee breaks, sort mail, and respond to other customer requests. In the afternoon you assist with printing and invoicing, address environmental concerns, and open service tickets.

You collaborate with the Community Manager to organize next week’s networking event, send e‑invites, print posters, and promote the space to prospects. You close the day by ensuring meetings wrap up, directing guests to nearby restaurants, and tidying the center.

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, able to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experienced and confident in using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.14
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.