Customer Service Representative

Customer Service Representative - 2PM-10PM

Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Representative is responsible for ensuring every guest receives exceptional care from arrival to departure. This role requires professionalism, composure under pressure, and a commitment to excellence in every interaction.

• Deliver proactive, personalized service to Private and Corporate Aviation clientele.
• Arrange services including hotel, catering, and ground transportation.
• Coordinate aircraft services, such as fuel and hangar storage.
• Input trip data into scheduling software as well as updating customer information in database, as necessary.
• Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educate customers on available services, promotions, and programs.
• Process customer invoices.
• Answer customer questions and resolve issues, as necessary.
• Assist passengers and flight crews with our professional Seven Star Service. Always offer additional services and exceed customer expectations.
• Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
• Maintain lobby appearance and keep snacks and beverages stocked.
• Flight tracking via online databases to ensure timely service.
• Perform other duties that may be assigned, as necessary.

• Must be 18 years of age.
• Strong verbal and written communication skills.
• Intermediate knowledge of all Microsoft Office products.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Negotiation and sales skills.
• Reliable multitasking skills.
• Valid driver's license.
• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing is a plus.

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, and printers.
• This position requires various tasks performed in all types of weather conditions.
• Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions.
• While performing the duties of this job, the employee may be exposed to moving mechanical parts.
• The employee may be exposed to wet and/or humid conditions including extreme heat and cold.
• The noise level in the work environment is occasionally loud.
• May be required to work nights, weekends, and holidays.

Note:

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please click the link below to complete the Assessment.
* This step is required.

$23-$24/hr + benefits.

• 401(k) with Company Match
• Medical Flexible Spending Account
• 6 Weeks (Annually) of Paid Parental Leave
• Company Provided Life Insurance and AD&D
• 8 Hours (Annually) of Voluntary Time Away
• Voluntary Life Insurance and AD&D
• Medical - PPO (2 Options) & HDHP
• Short- and Long-Term Disability
• Health Reimbursement Account (HRA) - for those on HDHP
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with company match
• Identity Theft coverage
• Tri Care Supplemental Medical - for those on Tri Care
• Legal Assistance
• Dental - 2 Plan Options
• Pet Insurance
• Vision - 2 Plan Options
• Supplemental Health - Accident, Critical Illness, Hospitalization
• Commuter Flexible Spending Account
• Corporate Discounts
• Dependent Care Flexible Spending Account
• Paid Time Away
• Limited Flexible Spending Account - for those on HDHP
• Designated Holidays

It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer - Minorities/Females/Disabled/Veterans.