Data and Business Operations Analyst

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

This is a position in the Command Center Organization within In Home Services. The Command Center is an organization consisting of five different strategic teams, all focused on optimizing efficiency in the field. This team also analyzes forecasts and plans the reverse/forward logistics flow for Dish equipment throughout DISH’s manufacturing and distribution sites as part of the overall Dish supply chain process.

This role will have the opportunity to interact with internal and external customers across the country. Accuracy, timeliness and effective communication are expectations for success in the Command Center.

• Analyze data and provide actionable insights using SQL, Python, R, Tableau, and Microsoft/Google Suite
• Solve problems and meet goals with advanced statistical techniques and innovative approaches
• Develop recommendations for continuous improvement for field management, executives, and partners
• Conduct short and long term data analyses to enhance customer experience and reduce costs
• Support ad-hoc projects to drive cost savings, improve quality, and increase efficiency
• Create and maintain forecasting and resource/headcount planning models supporting budgeting and variance analysis
• Lead and facilitate forecasting meetings to align stakeholders and leadership on realistic and accurate operational plans
• Collaborate with Supply Chain, Manufacturing and Distribution teams to develop dashboards and track KPIs
• Assess business operations and analyze upstream changes' impacts on logistics and operations
• Provide reports and updates to executives and partners across sites

Skills, Experience and Requirements

• Bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science, business analytics)
• 1-4 years of experience; or equivalent combination of education and experience
• Experience manipulating large datasets in a business environment required
• Experience translating data to actionable insights required
• Tableau experience preferred
• SQL/R/Python experience preferred
• Prior experience in Supply Chain is a plus

• Advanced knowledge of Microsoft Office or Google Suite, including high level formulas and linking of files
• Strong analytical and modeling skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent verbal and written communication skills and the ability to communicate complex data clearly and concisely to executives
• Embrace the Adventure; willing to take risks, try innovative approaches, be adaptable to change, and learn from failures

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,400.00/Year - $/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a…