Senior Account Manager

Company Overview

This is an evergreen posting for future Senior Account Manager opportunities le we may not be actively hiring for this role at the moment, we regularly hire for this position as the business grows. By applying, you’re expressing interest in being considered for upcoming openings.

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. At Digible, Inc. we value diversity and encourage people from underrepresented backgrounds and different industries to apply.

• Authenticity – The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity – The belief that a deep and fundamental curiosity (the “why”) in our work is vital to company innovation and evolution.
• Focus – The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility – The recognition and daily practice that “we” is always greater than “I”.
• Happiness – The decision to prioritize passion and love for what we do above everything else.

Digible, Inc. is looking for a Senior Account Manager to join our Client Services department. You will manage 80‑100 accounts, serve as the main point of contact, provide strategic digital marketing insight, and own projects that drive the department forward.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industries:
  Advertising Services

• Love talking to clients, building relationships and finding ways to proactively provide value
• Are a digital marketing whiz who keeps up with ever changing digital trends
• Have a knack for simplifying complicated digital data stories into an easy to understand narrative that non‑industry experts can digest
• Enjoy data analysis and diving into the weeds when you need to
• Love knocking out emails and are fast to respond
• Are a highly organized individual and pride yourself on keeping track of small details
• Love leading projects, can set project vision from start to finish, build out milestones and oversee execution
• Have strong leadership skills and can organize work across multiple people and departments
• Can balance client work with bigger picture thinking to support company initiatives
• Are a team player and naturally think “we” instead of “I”
• Have an insatiable appetite for learning and self‑improvement and are striving to be the best version of yourself

• Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4‑8 corporate client contacts and 100‑120 different accounts, maintaining a response time under 10 hours and a monthly retention rate of 96%+
• Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls.
• Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable.
• Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale.
• Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native.
• Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI.
• Lead demos and set up calls to onboard and oversee success of clients on our SaaS platform, Fiona.
• Lead and deliver strategic business reviews across enterprise clients.
• Ensure adoption of Fiona, work closely with development team to report and fix bugs, and make recommendations to UI based on client feedback.
• Work selflessly with other departments to provide the best client experiences.

• Client…