Service Advisor

Job Description

A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records.

The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you’ll be responsible for ensuring every customer has a positive, lasting experience.

• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive
• You have a minimum of 2 years in automotive service
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning

• Provide every customer with an estimate of repair costs, including parts and labor or identification of warranty coverage, after completing a complete vehicle assessment.
• Provide customers authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.
• Establish a realistic and specific time promise (including customers waiting) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.

• Must be at least 18 years of age
• A Valid Driver’s License and favorable Motor Vehicle Record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States