District Parts & Service Sr. Specialist

Overview

Job Purpose:

This position reports to the Englewood, CO Zone Office but will cover the Territory of Omaha, Nebraska. Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities.

The DPSM works to identify gaps between AHM objectives and actual Dealer performance in areas such as:
Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes participation in Honda/Acura programs, policies, and procedures which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty.

The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

• Achievement of assigned Parts sales objectives
• Achievement of assigned Customer Satisfaction, Respect For Time objectives
• Achievement of oil change service time of