Recreation Assistant

POSITION SUMMARY

The Recreation Assistant will provide front-line customer service and information regarding site-specific details, senior resources, classes, programs, and the Volunteers of America (VOA) Lunch program to patrons and members of Malley Recreation Center (MRC). This position will support the Volunteers of America Lunch Program and volunteer management as the need arises. In addition, this position will maintain Guest Service support for MRC Monday through Friday between the hours of 10:30 a.m.

-1:30 pm, and administrative support to the Recreation Supervisor and Recreation Coordinator Monday through Friday from 1:30-3:30 pm. The schedule for the Recreation Assistant will occasionally be flexible as needed and determined by the guest service staffing needs. Provides a variety of administrative tasks. This is a part-time, non-exempt position.

This position will provide additional support to the Recreation Coordinator and Recreation Supervisor for the following tasks:

• Malley Recreation Center events including but not limited to venue setup and takedown
• Administrative support for all classes, excursions, and hikes including but not limited to confirmation of details and patron outreach
• Provide program data entry and edits utilizing recreation program scheduling software Rec Trac
• Frequent review of the website and communication regarding information updates

The listed examples of work are not intended to be all-inclusive. They establish a flexible, functional base from which to operate. These may also be modified with additions, deletions or changes required to obtain organizational goals and objectives.

• Greet and assist all people entering the Recreation Center in a professional and pleasant manner and provide customer service by assisting the public with accurate information, either in person or over the phone.
• Maintain a professional demeanor at all times, including in difficult situations
• Recruit and supervise volunteers, covering volunteer shifts.
• Maintain customer service expectations
• Ensure compliance with Record keeping and cash-handling policies
• Provide backup administrative assistance with the VOA program required paperwork as needed
• Effectively explain all benefits of MRC membership and provides tours as needed
• Manage phone calls and emails
• Process class registrations and refunds maintaining proper cash handling procedures.
• Process Point-of-Sale items such as special event tickets, drop-in visits, and pro shop items.
• Enforce all Center policies, rules and regulations while maintaining a friendly and professional attitude.
• Supervise activities to ensure staff and participant safety.
• Occasionally perform supervision after-hours, following building opening & closing procedures.
• Perform light custodial duties as needed
• Able to work on multiple tasks with frequent interruptions.
• Additional duties may include but are not limited to filing, calling waiting lists, checking members off on trip lists, and provision of excursion logistic outreach.

• High school diploma or GED

• One year of relevant experience.
  • For example, one year of guest service experience and/or administrative assistant experience.

• General knowledge of office practices and procedures, phone etiquette, patience, basic filing
• Strong customer service skills.
• Interest in receiving training to utilize recreation programming software including Rec Trac and Web Trac.

• Ability to establish and maintain effective working relationships with staff, volunteers and members
• Communicate effectively both orally and in writing; alphabetize; spell;
• Operates basic, kitchen and office equipment, which includes the following:
  • Use of computer
  • Comfortable with basic software such as Microsoft Office and Rec Trac.
  • Occasional use of a copier/fax machine.
  • Occasional lifting (up to 50 lbs.).
  • Physical capabilities involve sitting, standing, crouching, kneeling, walking for extended periods, using a telephone, and setting up and taking down tables and chairs for special events.

• Ability to obtain and maintain First Aid, CPR and AED certifications,
  required within 3 months of…