Enfield - STARS Front of House, Brand Ambassador

Overview

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information, always in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best-in-class Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in Enfield. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more, all combined with a discreet and vigilant security service.

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Emb ody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

• 54 hours per week
• £14.50 per hour
• Out of hours cover only
• Mon - Fri: 19:00-07:00
• Weekend cover: 24hrs (07:00-19:00 or 19:00-07:00)
• This role involves working weekends, with days off during the week provided instead.

• 5 year checkable history
• Exceptional customer service skills
• Computer literate

Please apply only if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advice
• Payroll ISA's
• Eligibility for Costco Membership

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

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