Desk Controller

About The Role

We are looking for a proactive and customer-focused Hire Desk Coordinator to join our team. In this role, you will assist customers with their equipment hire requirements, respond to enquiries, process orders, and prepare quotations with technical specifications. You'll play a key part in ensuring smooth operations and excellent customer service.

• Liaise with customers on all hire, sales, and service enquiries.
• Source equipment from third‑party suppliers to fulfil orders.
• Confirm delivery arrangements with suppliers prior to dispatch.
• Order sale items and raise sundry purchase orders.
• Ensure supplier terms are accurately reflected in customer contracts.
• Update CRM with actions and information.
• Handle enquiries for Powered Access, Forklifts, Telehandlers & Plant.
• Process orders accurately and coordinate transport with operations.
• Update hire management system, create picking lists & hire contracts.
• Promote company products and services proactively.
• Negotiate hire rates and prepare quotations with spec sheets.
• Resolve queries and process payments.
• Maintain health & safety standards at all times.

• Previous experience in a high-volume hire desk role (desirable).
• Knowledge of plant, machinery, small tools, lifting & safety equipment (desirable).
• Excellent customer service skills.
• Industry experience preferred.

• Self-motivated and works on own initiative.
• Creative, with a focus on continuous improvement.
• Strong team player with excellent organisational skills.
• IT literate (MS Office).
• Attention to detail and commitment to health & safety.
• Enthusiastic about delivering exceptional customer experiences.

• Enquiry conversion rate.
• Order completion.
• Enquiry response time.

Apply today and join a team that values professionalism, efficiency, and customer satisfaction.