Inside Sales Representative

Who We Are

Join a team that puts minimo People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work register. First American will always strive to be a great place to work, for all.

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Responsible for selling products and services from within the workplace, typically in a call centre or branch office.

• Compiles lists of prospective
  10 customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources.
• Makes outbound lead follow‑up calls to potential and existing customers by telephone and e‑mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Overcomes technical and business objections/posts of prospective customers.
• Emphasises sellable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Coordinates customer training.
• Builds and maintains customer relationships.
• Prepares reports of business transactions.
• Enters new customer data and other sales data for current customers into a computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.

• Knowledge of Microsoft Office applications.
• Ability toorning and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Synthesises complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Balances nurtures team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognises accomplishments of other team members.
• Writes clearly and informatively; edits work for spelling and grammar; varies…