FRONT END​/4TH PERSON

FRONT END/4TH PERSON

Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the Customer 1st Manager in reaching sales and profit goals established for the department and monitor all quality assurance standards. Supervise all functions, duties and activities for the Front‑end department and support day‑to‑day operations. Accept full responsibility for the operation of the entire store in the absence of the Store Manager, Co‑Manager and Customer 1st Manager.

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions.
• Assist with monitoring and controlling supply expenses for the department.
• Manage cash control, transfer of money to/from registers and store safes, and record sales and cash items.
• Schedule Front‑end associates to provide adequate coverage.
• Implement department action plans to achieve desired results.
• Collaborate with Front‑end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Maintain Key Retailing standards and initiatives at all times.
• Perform effective Prime Time Store Walks for both Fresh and Non‑Perishable Departments.
• Maintain in‑stock conditions using the Computer Assisted Ordering system and replenish fast‑moving items as business dictates throughout the day.
• Demonstrate basic knowledge of store financials including the operating statement and concepts of gross profit, cost and retail.
• Make sound decisions in the store’s best financial interests under pressure in a fast‑paced environment.
• Ensure proper temperatures in cases and coolers are maintained and logs kept.
• Reinforce safety programs by complying with procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting needed repairs.
• Report all safety risks, issues, accidents and illegal activity including robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Work cooperatively in a high‑paced and stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential functions of the position with or without reasonable accommodation.

• High school diploma or equivalent.
• Management experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or customer service experience.

Based in California, Ralph’s merged with The Kroger Company in 1998. Today, we proudly serve Ralphs customers in over 180 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: to feed the human spirit. We work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.

• Wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holidays and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and…