Medical Assistant and Patient Care Coordinator

Medical Assistant and Patient Care Coordinator (Dermacare Medical Aesthetics)

Location:

Encinitas, CA | Position:
Part‑Time (Tuesday & Friday, 8:00 AM – 4:00 PM) | Pay: $22.00/hr – $24.00/hr

The Medical Assistant and Patient Care Coordinator supports Dermacare’s clinical and patient care duties and Front Desk support – creating an exceptional impression and experience for every patient who walks through our doors. This role is essential in delivering a warm, polished, luxury‑level experience rooted in trust, integrity, and outstanding patient care service. The Coordinator is responsible for patient flow, communication, and scheduling, while supporting a seamless, patient‑focused clinical environment that reflects Dermacare’s high standards of care.

• Experience as a Medical Assistant, preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments.
• Proven customer service excellence, consistently modeling professionalism, confidence, and integrity across all communication channels.
• Strong patient‑centered approach with demonstrated success in relationship building and trust‑based communication.
• Excellent verbal and written communication skills; collaborates effectively with leadership, providers, and cross‑functional teams to achieve shared goals.
• Highly organized and adaptable, able to manage multiple priorities independently in a fast‑paced clinical setting.
• Commitment to confidentiality, compliance, and ethical standards, including strict adherence to HIPAA and California regulatory requirements.
• Proficient in EMR/PMS, CRM platforms, and technology used for scheduling, communication, and workflow management.

• Perform various clinical procedures such as preparing treatment rooms, sterilizing equipment, numbing patients, and assisting in treatments.
• Ensure cleanliness, organization of treatment rooms and ensure necessary supplies and equipment are stocked as needed.
• Effectively communicate treatment options along with benefits, potential side effects/complications, range of outcomes and alternatives to those treatments.
• Ensure that all patients receive and understand appropriate post‑care instructions and products.
• Draw up injectables.
• Assist surgeon with minor procedures.
• Educate patients on care, performing dressing changes, and removing sutures.
• Deliver a 5‑star patient experience through warm greetings, professionalism, and proactive service.
• Complete daily opening and closing procedures according to established standards.
• Manage patient scheduling, appointment confirmations, and cancellations with accuracy and attention to detail.
• Check patients in and out, generate invoices, and process payments efficiently.
• Educate patients on available services, memberships, loyalty programs, and current promotions.
• Recommend and upsell treatments or retail products when appropriate to enhance patient outcomes.
• Maintain accurate and timely patient records within the EMR/PMS system.
• Answer all incoming calls within three rings and respond to text messages within 15 minutes.
• Conduct timely follow‑up with patients who have not rebooked within 30 days post‑treatment.
• Ensure the reception area and overall office environment remain clean, organized, and visually aligned with Dermacare’s standards.
• Support administrative tasks including data entry, reporting, and inventory‑related workflows as needed.
• Collaborate closely with the team to ensure smooth daily operations and optimal patient flow.
• Support marketing and reputation‑building initiatives, including requesting and collecting online reviews.
• Ability to work on Tuesdays and Fridays roughly 8:00 am – 4:00 pm.

• Basic medical terminology.
• High school diploma or equivalent required; vocational or technical training preferred.
• 1–2 years of experience in a medical aesthetics, skincare, spa, or healthcare medical assistant and front desk environment.
• Strong communication, customer service, and organizational skills.
• Ability to multitask and remain composed in a fast‑paced setting.
• Detail‑oriented, reliable, and team‑focused.
• Professional appearance consistent with a luxury clinical…