Turkish, Customer Support Representative

Turkish, Customer Support Representative

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Work for a service that offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, it publishes travel guides, hotel and restaurant guides, maps and road atlases.

• Responsible for developing and maintaining excellent customer relationships.
• Promote consistent and excellent customer relations and loyalty.
• Routinely communicate accurate delivery information, and promptly update customers when changes occur.
• Respond to customer inquiries in a timely manner through the most appropriate means of communication.

• Be a part of our international network and profit from the diverse opportunities of a global employer:
  Training and internal growth opportunities.
• A full-time job, long‑term contract.
• Working days are from Monday to Friday, no weekends. Fixed shift, working on office hours:
  Work 39 hours per week: 07-16.
• All weekends free.
• Employees profit from huge discounts in BOSCH products including Power Tools and Home Appliances.
• Our working environment is fun, rewarding and offers room for creativity. Enjoy breathtaking views over Barcelona from our offices.
• Member get Member Rewards:
  Recommend a friend to join our team and get cash rewards.
• Language Bonus every month.
• Engagement Committee:
  Enjoy from social events for employees, and day to day celebrations at the office with your colleagues.
• Home Office possibilities. (Work 1 week per month in the office, 3 weeks work from home).

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• Fluency in Turkish (C2 level, Native or equivalent) and English (C1 Level) is required. Multiple language capability is desirable.
• Candidates must be available to work full time (39 Hours per Week), Monday to Friday.
• Candidates must hold a valid working permit, including having a valid NIE Number.
• Candidates should be based in Barcelona and ready for face‑to‑face interviews in Barcelona. No relocation package is offered for this position.

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion and belief, neurodiversity, gender identity, sexual orientation, or disabilities.