IT Contract Management Expert

At ING we are looking for an IT Contract Management Expert

We are looking for a talented and enthusiastic IT Contract Management Expert to join our IT Strategic Sourcing Team of Gvernance and Operational Excellence CoE.

The responsibility of this team is to ensure effective management of all the contractual lifecycle stages with suppliers, guaranteeing regulatory compliance, operational efficiency, and service quality, supporting the business experts and other support teams.

As an IT Contract Management Expert you will:

• Positively contribute to the maintenance of an optimal and trusting environment with internal stakeholders and third parties.
• Ensure the continuity of IT outsourced processes in accordance with legal, business, financial and CX requirements.
• Contract Lifecycle Management expertise:
  Assure registration, tracking, and updating of contracts in internal tools.
• Execution of renewals, renegotiations, terminations, and exit plans.
• Risk Assessment and Compliance activities:
  Support and guidance in the execution of risk profiling and assessments.
• Periodic regulatory controls and audit reviews.
• Supplier Relationship Management skills:
  Direct communication for clause negotiation and amicable resolution of non‑compliance.
• Ensure strong and healthy relationships with suppliers.
• End‑to‑end Business Support:
  Support and guidance through the whole provider's journey.
• Support and challenge in defining technical and operational specifications.
• Support to business in the definition of SLAs and associated penalties.
• Regulatory Documentation management:
  Provide support on preparation and archiving contractual documentation in line with policies and regulatory requirements.
• Enabling Service Quality Monitoring self‑monitoring:
  Enable tools and processes to monitor service quality KPIs (SLAs, KRIs, OCDs).
• Identify inefficiencies and contract overlaps.
• Allowing reporting activities:
  Periodic reporting on KPIs, KRIs, SLAs, and OCDs.

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• High motivation to quickly learn about services of different nature and to propose process improvements.
• Background related to operational and IT environment.
• Focus on cost efficiency projects.
• Ease of integration in multidisciplinary teams.
• Passion for negotiation, both on the financial side and in the day‑to‑day management of projects and activities.
• Organization and planning. Strictness in the execution of tasks and perseverance in achieving objectives.
• Ability to manage and creatively solve problems.
• Collaborative and social skills and ease in dealing with third parties.
• Analytical and critical thinking to identify inefficiencies in services and operational processes.
• Ability to prepare progress reports and deliverables.
• Communication, graphic representation and presentation skills for advocacy and reporting.
• Intermediate to high level Office package ("Excel" and "Power Point" skills).

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

For you and all your family (spouse/partner and children).

We help you protect what matters most to you.

In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be…