Senior Site Reliability Engineer; Platform Engineering

Full time.

While this is a remote position, we are currently only considering candidates between UTC-1 to UTC +2.

Operating in more than 150 countries, Landbot offers a platform that helps companies to create exceptional chatbot and AI agent conversations across several channels as Web, Whats App, and Messenger.

At Landbot, we’re building a high-performance team that blends engineering excellence, product mindset, and customer obsession. We believe quality and speed go hand in hand — and we’re looking for a Senior Reliability Engineer to help us scale our platform and deliver real impact.

You'll join our Platform Engineering team, a small, focused group responsible for building and maintaining Landbot Engineering Platform, Data Platform and Security.

Our mission is to empower Landbot teams to deliver value faster, more reliably, and at scale.

Our core team values:

• Platform-as-product mindset
• Autonomy and ownership
• Collaboration over gatekeeping

The Role — While the title is SRE, this role aligns with Systems Engineering in a Platform team principles: treating infrastructure as a product, focusing on developer needs, reducing operational toil, and creating self-service capabilities that abstract complexity so teams can focus on building features.

• Design and implement core platform services (CI/CD pipelines, infrastructure provisioning, and observability systems).
• Design and implement developer-facing tools, APIs, and automation that enable application teams to deploy, scale, and operate services independently.

• Manage and optimize cloud resources, Kubernetes clusters, databases, and networking for reliability, scalability, and cost optimization.
• Establish SLIs, SLOs, and error budgets to balance reliability with feature velocity.
• Design and maintain observability solutions for real-time visibility and proactive issue detection.
• Implement alerting strategies that reduce noise and focus on actionable signals.
• Lead incident response, conduct blameless postmortems and drive continuous improvement.

• Partner with application teams (platform customers) to understand their workflows and pain points, gather feedback, and prioritize improvements aligned with business objectives.
• Create and maintain documentation, runbooks, and knowledge bases that reduce knowledge silos and enable self-service.
• Drive decisions through written formats (RFCs, ADRs) that document architectural choices.
• Measure platform success through developer productivity metrics, adoption rates, and toil reduction.

• 3-5 years experience in Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, or Dev Ops roles, or as a full-time freelancer in similar roles.
• Experience reducing operational toil through automation and self-service tooling.
• Experience building internal platforms or developer tooling, or enabling platform capabilities from application teams, with a platform-as-product mindset focused on developer experience.
• Experience managing production infrastructure and establishing reliability practices (SLIs/SLOs, observability, incident response).

• Strong working knowledge of Kubernetes and the container ecosystem
• Experience with cloud platforms (GCP, AWS, Azure)
• Proficiency with Infrastructure as Code tools.
• Knowledge of Kubernetes manifest management tools and Git Ops practices.
• Experience with Observability platforms. Knowledge of Open Telemetry is a plus.
• Good skill in shell scripting. Experience with Python or Go is a plus.
• Experience in Linux, databases management, networking, and distributed systems.
• Solid knowledge of CI/CD pipelines.
• Ability to work effectively in paired/mob programming and asynchronous work environments.

• Experience with database performance tuning, query optimization, replication strategies, and database scaling in production environments.
• Familiarity with security best practices in cloud-native environments.
• Experience with data platforms, data pipelines,…