Tribe Lead

At ING we are looking for a Tribe Lead Payments Your role and work environment:

The Tribe Lead Payments is responsible for defining and executing the vision and strategy for the Payments domain, ensuring an outstanding customer experience, maximizing payments profitability and complying with regulatory requirements. This role leads multiple squads within the tribe, fostering collaboration, innovation, and delivery excellence in an agile environment.

Set a clear vision and roadmap for the Payments Tribe, aligned with organizational goals.

Represent the tribe in leadership forums and external regulatory bodies.

Understands and tracks all relevant payment levers (e.g. penetration, usage) and unitary costs.

Acts on available levers to maximize payments P&L by defining new products, processes or pricing.

Deliver best‑in‑class payment journeys for customers, with particular attention to service availability.

Champion a customer‑centric approach and leverage market insights to drive innovation.

Build and lead high‑performing squads, fostering collaboration and continuous learning.

Act as a role model for ING’s Orange Code and agile way of working.

Oversee end‑to‑end delivery of payment solutions, ensuring quality and timely execution.

Manage dependencies across squads and other tribes, removing impediments.

Own associated Critical Business Services (CBS) to ensure Operational Resilience.

Collaborate with internal and external stakeholders, including regulators and industry bodies (Redsys, Bizum, Iberpay, Mastercard…).

Particularly, collaborate with Daily Banking & Savings Tribe to ensure an outstanding experience in customers' daily banking activity.

Contribute to the Global Payments community within ING by sharing best practices and supporting global led initiatives.

Ensure alignment with risk, compliance, and technology teams.

Deep understanding of payment systems, processes, and regulatory landscape.

Proven ability to lead large, cross‑functional teams in an agile environment.

Strong coaching and mentoring skills.

Familiarity with modern payment technologies and integration (e.g., APIs, microservices).

Ability to define long‑term vision while ensuring short‑term delivery.

Excellent communication and relationship‑building skills across all levels.

Bachelor’s or Master’s degree in Business, Technology, or related field.

10+ years of experience in payments or financial services, with at least 5 years in leadership roles.

Strong track record in agile transformation and product delivery.

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

For you and all your family (spouse/partner and children).

We help you protect what matters most to you.

In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Special loans with more beneficial conditions. Special…