Customer Experience Specialist; Flemish

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Flemish speaking Customer Experience Specialist remote in Spain.

Customer Experience Specialist

Location:

Remote, Spain

Employment type:

Full-time

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
• Maintain up‑date and accurate records of all customer interactions, transactions, and service requests
• Follow established service standards, procedures, and escalation protocols to ensure quality and consistency
• Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

• Native / fluent in Flemish
  , both verbal and written. Proficiency in English (minimum B2 level)
• High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage
• Proven experience in customer service, or a similar client‑facing role
• Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
• Strong communication and interpersonal skills, with a customer‑focused and solution‑oriented approach
• Ability to multitask, manage priorities, and maintain accuracy under pressure
• Basic technical understanding or interest in products/services relevant to the company’s field
• Commitment to continuous learning, adaptability, and collaboration in a fast‑paced environment
• Be set up and living in Spain, with your NIE and remote work set up.

• Excellent remuneration package based on experience, skills and performance
• Working schedule:
  Monday to Friday, 9-18 hr
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential.