German, Customer Support Agent; Automotive, Hybrid

German, Customer Support Agent (Automotive, Hybrid)

• Full-time

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on‑going product maintenance or the emergency and monitoring call center.

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.

You will provide assistance with questions on the product portfolio, import/export procedures, first‑level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps. In this role, you will utilize your language skills in German, to provide outstanding customer service and support to German speaking customers.

• Manage incoming contacts such as phone calls, emails, and letters from customers: promptly and professionally handle all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
• Provide information about products, resolve client queries, and explain company policies in a clear and helpful manner.
• Serve as a brand ambassador and provide outstanding service to clients, building rapport and ensuring their needs are met with professionalism and care.
• Utilize your language skills in German to support German‑speaking customers with high quality customer service.
• Assist customers with questions on product portfolio, import/export procedures, first‑level technical support, complaints, and IoT technology usage.
• Deliver outstanding customer service and support while representing the company’s values and commitment to exceptional service.

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full‑time position with a long‑term contract. Your recruiter will give you more details on this.
• Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working in the following rota: 08:00‑16:00, 09:00‑17:00, 10:00‑18:00.
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot!
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch’s insurance policy.
• Annual Christmas box (this year may arrive late, but you’ll get it in December 2026).
• 32 calendar days of paid holidays per year.

• Previous customer service experience is desirable but not essential.
• Strong problem‑solving skills and ability to handle customer queries with empathy.
• Positive attitude and willingness to learn.
• People Person – you enjoy working in a collaborative team environment.
• Tech savvy and analytical.
• C2 level in German, fluency in English. Interviews might be in English or German. Initial training is 100% in English.

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias.

We are committed to hiring individuals regardless of culture, generation, race, religion and belief, neurodiversity, gender identity, sexual orientation, or disabilities.