Client Services Rep​/Office Services

Who we are  We are a fashion-forward housewares company that are looking for the best and brightest to join our talented team. We manufacture and sell kitchenware and hydration products for all types of retailers - from national chains all over the world to independent shops in small towns throughout the US. As our business continues to grow, we are in search of passionate and talented candidates to join our Customer Service team as Customer Service Specialist in this remote position!

You love digging into the details and improving processes to make impacts on your work and our customers’ experiences. Handle customer complaints and questions via phone, email and Gorgias (customer service ticketing system)
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
2+ years of experience in relevant Customer Service role
~2+ years of experience working with Zendesk and Gorgias
~ Working knowledge of Shopify
~ Exhibit excellent customer service skills
~ Knowledge of the digital landscape and passion for social media
~ Creative and strategic thinker who can identify opportunities for growth, and content solutions to help achieve goals
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