Customer Service Support Specialist

Company.  Customer Service Representative / Specialist
Contractor. Join the fastest growing pool maintenance and service company in Los Angeles as our lead Customer Service Representative and Dispatcher! We service up market exclusive clients including actors, celebrities, and high net worth individuals that expect exceptional quality across our organization. You will be triaging customer calls with our operations manager, interacting with our technicians for scheduling and management of their days, liaising with repair vendors, and being the voice of a dynamic and high growth business.

This is not just another job, this is a career and an opportunity to create an amazing company with us.

All candidates must be located in North, Central or South America without exception, ideally in a major metropolitan area with exceptional wifi and internet availability.

800am-500pm pacific Monday through Friday,
900am-1200pm pacific Saturday

Interacting with our technicians and employees in scheduling and monitoring performance
English fluency, ideally having worked for a US based company before
~ Business to customer experience - in particular dealing with concerned or frustrated customers
~3+ years direct customer facing experience dealing with complex unique problems without a script
~ Access to high bandwidth reliable internet without exception
~ Quiet working environment, this is a remote position but cannot be in a home with excessive noise or distractions
~ Full top to bottom use of Google suite (mail, calendar, etc.)
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Experience with prevailing customer support software and CRM tools
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