Junior Customer Engagement Specialist; f​/m​/x - Dutch Market

Position:
Junior Customer Engagement Specialist (f/m/x)

Location:
Madrid, Spain

Market Focus:
Dutch-speaking customers

Otovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.

As a Junior Customer Engagement Specialist, you are the first point of contact for Dutch-speaking customers, guiding them from initial inquiry through post-sale support. You manage leads, book appointments, assist customers with documentation, and ensure smooth handoffs to the installation teams, delivering a professional and friendly service experience.

• Contact and qualify Dutch leads quickly and professionally.
• Explain Otovo’s solar solutions and Care Product clearly
• Book meetings with the Sales Team and guide customers through next steps.
• Manage inbound calls and first response through our CRM tool (Hubspot)
• Support customers with document submission and follow-ups.
• Track project progress and act as a bridge between customers and internal teams.

• Dutch fluency required;
  English proficiency essential.
• Customer-focused mindset with strong communication skills.
• Organized, proactive, and able to follow structured processes.
• Comfortable with CRM tools and basic office software.

• Salary: €20,350 + uncapped commission
• Corporate benefits, restaurant and transportation benefits
• Private healthcare
• Language classes
• Hybrid work model
• Up to 4 weeks remote work per year
• Free fruit and beverages at the office
• Opportunities to grow in an international, fast-growing company