Customer Service Specialist; Part-Time

Puesto: Customer Service Specialist (Part-Time)
The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.
Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
Follow established processes, policies, and service-level agreements (SLAs).
Identify recurring issues and provide feedback to improve processes and customer experience.

2+ years of experience in a Customer Service, Support, or Operations-related role.
~ Advanced English proficiency (spoken and written).
~ Ability to manage multiple cases simultaneously in a fast-paced, remote environment.
~ Experience supporting U.Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
Experience working in a remote or distributed team environment.

100% remote work
~ Stable and growing company with offices based in Miami