Customer Service Specialist

The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.

Key Responsibilities
Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
Provide accurate, timely, and professional responses to customer questions and concerns.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Escalate complex cases to the appropriate internal teams when necessary.
Document customer interactions and resolutions accurately in internal systems.
Collaborate with Operations, Finance, and other internal teams to ensure effective issue resolution.
Follow established processes, policies, and service-level agreements (SLAs).
Identify recurring issues and provide feedback to improve processes and customer experience.

Required Qualifications
~2+ years of experience in a Customer Service, Support, or Operations-related role.
~ Advanced English proficiency (spoken and written).
~ Strong communication, problem-solving, and interpersonal skills.
~ Ability to manage multiple cases simultaneously in a fast-paced, remote environment.
~ High attention to detail and strong organizational skills.

Preferred Qualifications
Experience supporting U.S.

-based customers.
Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
Experience working in a remote or distributed team environment.

Key Competencies
Customer-focused mindset
Strong ownership and accountability
Adaptability and resilience
Professional and empathetic communication
Team collaboration

What We Offer
~100% remote work
~ Salary: 20,000 monthly.
~ Stable and growing company with offices based in Miami