Remote Customer Service Phone Agent

Location: Azcapotzalco

At Tech Mahindra, we are looking to add a Customer Success Specialist to our team with a focus on B2B sales and contract renewal.
This role is key to ensuring customer satisfaction, driving retention, and contributing to sustained revenue growth.
You will report directly to the Sales Manager, have an assigned territory, and develop a deep understanding of our products and services to offer strategic solutions. In addition, you will have access to first-class training programs that will enhance your professional development.

Promote the sale of services through consultative interactions and periodic reviews.
Implement continuous improvements in the customer experience based on feedback.
Design and facilitate internal training for the sales team.
Ensure data integrity in CRM.
Collaborate with internal teams to optimize processes and maximize commercial efficiency.

Spanish and English (B2+ level).

Customer focus and consulting skills.
Proficiency in MS Office and digital tools (email, video calls).
Experience in CRM (Salesforce or similar).

Hourly salary $132.49
Legal benefits and above
Major medical insurance
Dental and vision coverage
Continuous training and professional development.
Opportunities for growth in a leading company in its sector.
Excellent facilities with cafeterias, restaurants, ATMs, and convenience stores.
Free transportation from the Ferrería metro station to the offices.