Store Manager, Retail & Store Manager

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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and being innovative and wholly inclusive.

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Sets and communicates sales/productivity goals for the team, tracks store’s performance at all times.
• Ensures floor supervisor productivity, personal productivity and management contribution, holding the management team accountable.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers.
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Understands changes in local market and supports execution of local sales strategies and tactics.
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Coaches team on how to incorporate trends into their selling experience with customers.
• Influences customer’s purchase decisions by balancing patience and assertiveness; sensitive to customer and team’s needs and tailors approach by reading cues.
• Resolves customer problems and meets customer needs in a timely manner through solution‑oriented and forward‑thinking approaches.
• Encourages team to build long‑term relationships with customers to drive business.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Protects and drives the needs of the business at all times.
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizes company tools.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Creates enthusiasm and positivity for a shared vision and mission; leads by example and demonstrates confidence when managing the store.
• Takes initiative, has a high level of ownership and accountability for results of self and others, and approaches challenges directly and timely.
• Builds trusting relationships with peers and team, acts as advocate for the team and brand.
• Adapts to change, switches gears based on the needs of the business, welcomes feedback, and maintains a calm and professional demeanor at all times.
• Fosters teamwork and collaboration, creates short and long‑term strategies to achieve personal metrics and performance, utilizes available resources to make informed decisions and delegates and empowers others.
• Acknowledges and reinforces the importance of how all roles contribute to the success of the store and evaluates performance of all team members, providing consistent and timely feedback.
• Creates a talent bench strength by actively recruiting and interviewing candidates, retaining top talent.
• Manages…