Store Protection Specialist

Store Protection Specialist

Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunity for theft by demonstrating “command” presence in a company‑issued vest/required black attire and monitoring the Code 50 package inspection policy.

They walk the sales floor to identify and address potential theft indicators, as directed by store leadership.

• Practises safe behaviours and assists store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company‑issued vest/required black attire and monitors for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Regularly engages with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
• Performs other duties as assigned to support loss prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

• Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behaviour.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively to store leadership and loss‑prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximises productivity while minimising steps and touches while working.

• Increases store awareness of effective processes to minimise operational shortage, training and educating associates on shortage‑reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritises.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer‑service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward…