IT Support Technician - Level 2

Computer Courage is currently searching for a new technician to join our growing IT support team. The technician will perform business IT services and support to our customers:

• Provide IT services and support to Computer Courage business clients
• Manage, work, and track tickets in an MSP ticketing system
• Manage, monitor, and document client IT hardware, software, and services
• Act as a primary technician and point of contact for multiple dedicated accounts
• Work in our Emeryville office, from home, and at client sites

• Strong customer service, communication skills and organizational skills
• Strong technical knowledge of Microsoft Windows and Apple MacOS
• Demonstrated knowledge with Windows Server
• Demonstrated knowledge of computer networking
• Experience with cloud technology administration
• Experience with ticketing systems and queues
• Ability to consult, plan, and execute IT strategy with clients
• 2+ years experience in the IT industry, MSP experience preferred
• Good documentation skills, attention to detail
• Access to a car, a valid US driver’s license, and car insurance
• Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
• This position is onsite full time in Emeryville, CA

• $30 to $45 per hour depending on experience
• Company health insurance plans
• Retirement plan with employer contribution
• Paid time off and sick leave
• Personalized work spaces (stand or sit, etc.)
• Friendly, innovative team members and work environment
• Opportunities for education and certification
• Snacks and drinks always available