Supply Chain Customer Service Representative

Supply Chain Customer Service Representative I

Location:

CA-Emeryville, US

Contract Type:
Regular Full-Time

Area: SALES

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Customers including the Commercial Operations and Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives.

This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.

Specific duties include, but are not limited to:

• Maintenance of sales order entry into SAP
• Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
• Manage the Track and Trace process to insure meeting the validated shipping requirements
• Customer invoicing and SOX compliance
• Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
• Maintenance of SAP transactions to ensure data integrity and traceability of products
• Contribute to Supply Chain strategic/special projects
• Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
• Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
• Other duties which may be assigned by the department manager

• Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems.

• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and Power Point
• Prior experience in air transportation, customs clearance processes and international logistics desirable
• Proven ability to work under pressure and with ambiguity
• Demonstrated analytical and problem solving skills
• Demonstrated ability to focus on key customer needs
• APICS certification/ Six Sigma or equivalent is desirable.
• Excellent communication and interpersonal skills

Associates Degree, advanced training or equivalent experience required.

• 2-3 years of experience in supply chain/logistics roles
• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and Power Point
• Prior experience in air transportation, customs clearance processes and international logistics desirable
• Proven ability to work under pressure and with ambiguity
• Demonstrated analytical and problem solving skills
• Demonstrated ability to focus on key customer needs
• APICS certification/ Six Sigma or equivalent is desirable.
• Excellent communication and interpersonal skills

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example:
I…